FAQs
FAQs: Frequently Asked Questions
We offer 11 different care levels designed to meet each resident’s individualized needs. Care plans are developed prior to moving-in and are adjusted quarterly or after a significant change in condition.
Before moving in, we complete a comprehensive assessment to understand your loved one’s medical, physical, and personal care needs. This allows us to create a customized care plan.
You could secure a room in less than three hours if you call the director of the house. You’ll help the process go even faster if you fill out the admission paperwork which can be downloaded on our tour page. Admission forms are available for download when you schedule a tour of the house you are looking at.
Yes. We regularly reassess residents and adjust care plans as needed to ensure your loved one continues to receive the appropriate level of support.
Yes, our award-winning and trained caregivers go through extensive in-house training prior to providing care to any residents. Each of our houses has staff based on the level of care each resident requires 24 hours 7 days a week to provide support and respond to any needs or emergencies. We do not use staffing agencies, which means all of our teams are hired and trained by us for our residents. It’s important to us that our team members know the residents in their care to provide the best possible services to them.
Our team members receive Standard Precautions, Fire Safety, Medication Management, and First Aid provided upon hire by our Licensed Trainer. They receive 16 hours of new hire training, before working the floor. In addition, they are required to complete 15 hours ongoing training in senior care, including assistance with daily living activities, safety protocols, and specialized care such as dementia support.
We assist with medication management and coordinate with healthcare providers and have a contract with a pharmacy to provide medications in house. We also have a backup pharmacy in place to ensure residents get their medications as directed by their health care provider. Residents may continue seeing their preferred doctors.
We provide nutritious, home-style meals three times a day, along with snacks. Special diets or other nutritional needs can be discussed during your tour.
We offer a variety of social, recreational, and wellness activities designed to keep residents engaged, active, and connected. We also offer monthly outings to various locations in the community from April through December.
You’ll enjoy seeing our comfortable private living spaces. Residents are encouraged to bring personal belongings to make their space feel like home. We can provide a bed upon move-in if needed.
Yes, housekeeping and laundry services are included weekly to ensure a clean, comfortable living environment. If more than once a week cleaning is needed, this will be included in your individualized care plan.
Monthly fees typically include housing, meals, utilities, housekeeping, activities. Additional services are available based on an assessment of individual needs.
Additional costs depend on the level of care or specialized services required. We will provide you a clear and transparent pricing plan during the tour process.
Yes, we’d love to see you! We encourage family involvement and welcome visitors. Our goal is to create a warm, inclusive environment for both residents and their loved ones.
We maintain open communication through regular updates, phone calls, and meetings as needed to keep families informed and involved. Many of our residents also enjoy being the stars of our social media pages.
We accept pets! We charge $50 a month for a pet fee. The residents must be able to care for the pet on their own which includes taking them outside to use the bathroom or cleaning their litter box.
No, we do not provide transportation to appointments. If transportation is needed, we direct people to call the ADRC (Aging and Disability Resource Center) or local cab to schedule transportation.
We work closely with families to reassess needs and adjust care accordingly. If additional support is required, we help guide families through the next steps. If we are no longer a good fit to provide care to a resident, we can look at transferring a resident from one location to another location that could support them better. For example, moving them from assisted care to a memory care.
We take a personalized approach to help new residents feel comfortable, build connections, and become part of our community. In general, we will introduce them to all of the residents on their first day along with meeting our staff. People need people. Statistics show that people live longer when they feel part of a community.
